Care Robot Suppliers
A factual, independent overview of the organisations supplying companion and communication robots to UK care homes, written for care home managers, commissioners and families who want to understand the landscape before making an enquiry.
The UK care robot market is still in its early stages. A relatively small number of providers are operating commercially in care home settings, and the boundary between a "care robot" and an "assistive technology device" is genuinely blurry. This post sets out what is known about the active UK providers, what their devices do, and what care professionals and families should understand before approaching any of them.
A note on sourcing: the information below is based on publicly reported deployments and company communications as of September 2026. Provider offerings change; always verify current terms directly with the provider. This site does not have commercial relationships with any provider listed here.
Before reviewing specific providers, the most important framing point is this: the robots currently operating in UK care homes are not the ambulatory humanoid robots that technology company demonstrations portray. They are companion and communication devices, typically screen-based or small stationary units, that support social interaction, family video calling, daily reminders and entertainment.
This distinction matters practically. If you are a care home manager researching "care robots" in response to a board discussion about the workforce crisis, you need to understand that these devices do not perform physical care tasks, do not reduce the number of care hours required, and are not interchangeable with human staff. Their value is supplementary, not substitutive. Understanding this prevents procurement decisions built on unrealistic expectations, which would be costly in both financial and reputational terms.
Our guide on what robots actually do in UK care homes today explains this distinction in more detail.
Service Robotics is one of the most actively cited UK care robot providers. The company operates GenieConnect, a tablet-based companion and communication system designed specifically for care home residents. The device allows residents to make video calls to family members, access entertainment, receive reminders and hold conversational interactions.
GenieConnect has been reported as deployed in multiple UK care homes. Service Robotics has operated on a service model, supplying and managing the devices rather than selling them outright, which reduces the capital commitment for care homes and places ongoing maintenance responsibility with the provider.
What it does: video communication, entertainment, reminders, conversational interaction. What it does not do: physical tasks, medication administration, personal care, or mobility support. It requires a reliable Wi-Fi connection and a member of staff to facilitate resident engagement, particularly in the early period of deployment.
For current pricing, deployment terms and availability, contact Service Robotics directly. The market is active and terms change.
Cera is primarily known as a UK home care provider, but the company has been reported in trade press as piloting AI-assisted communication droids in care home settings in London. The reported pilot involved devices placed with residents to support medication reminders, video calls and conversation.
Cera's deployment represents a different model from a standalone robot provider: the technology is being developed and deployed by an organisation that already has a care provision infrastructure. The implications of this for care homes considering a similar approach, rather than sourcing hardware from a specialist supplier, are worth considering. An integrated care and technology provider may offer different contractual and accountability structures than a technology supplier operating independently.
The details of Cera's commercial offer to care homes (as distinct from their home care service) are not fully documented in public sources. Enquire directly for current information.
A distinct category of devices exists in the UK care market that is less often described as "robots" in commercial marketing but meets a research definition of therapeutic social robot. The most well-known is Paro, a robotic seal developed in Japan that uses sensors and actuators to respond to touch and sound. Paro has an evidence base in dementia care research and has been used in UK care settings, primarily to support emotional engagement and reduce agitation.
Paro is available through UK assistive technology distributors. It is not cheap; it is a specialist therapeutic tool rather than a mass-market product, and its use requires an understanding of which residents are likely to benefit and which may not respond well to a device of this kind. Our guide to robots for dementia care in the UK covers the evidence base for therapeutic robots in this context.
Whether you are a care home manager considering a pilot or a family member trying to understand what device is being used in your relative's home, the questions below help clarify what a provider is actually offering and how responsible their approach is.
Ask for documented evidence of outcomes from prior UK care home deployments, not just testimonials or demonstration videos. Ask specifically what data the device collects about residents, where that data is stored, and what the provider's Data Processing Agreement looks like under UK GDPR. Resident interaction data may constitute special-category health data. Ask what training is included in the contract and what ongoing support looks like in a 24-hour care environment. Ask for the minimum contract term and the exit conditions. Ask what happens to resident data if the provider ceases trading.
Our guide to choosing assistive robots for a care setting has a full supplier evaluation checklist.
If your relative is in a care home that is using or proposing to use a companion robot, you are entitled to understand what the device is, what it records, and how your relative's consent or best interests decision was handled. You can ask the care home manager directly and request to see the documentation. A well-run home will have this information readily available and will be happy to share it.
This site is developing a structured UK care robot provider directory that will list active providers with factual, attributed information. If you are a UK care robot provider and would like to discuss a listing, write to hello@humanoidrobotcare.co.uk. Listings are independent editorial entries; a separate commercial listing option will be available with clearly labelled sponsorship.
If you are a care home manager or commissioner trying to find and compare UK providers, write to us with details of your setting and what you are trying to achieve. We will do our best to help with the current state of the market.
Send an enquiryCommon questions
GenieConnect is a tablet-based companion and communication system designed for use in care homes. In the UK it has been operated by Service Robotics, which supplies and manages the devices on a service model. The system allows residents to make video calls to family, access entertainment, receive reminders and hold basic conversational interactions. It is a screen-based assistive communication device, not a mobile or ambulatory robot. Deployment details and current commercial terms should be confirmed directly with Service Robotics.
Yes. Cera has been reported piloting AI-assisted communication droids in London care settings. Paro, the therapeutic seal robot, has been used in UK dementia care and is available through UK assistive technology distributors. The market is developing; direct enquiry is the most reliable route to current information. A formal provider directory for this site is under development.
Key questions include: What evidence do you have of outcomes in UK care home settings? What data does the device collect, where is it stored, and do you have a UK GDPR-compliant Data Processing Agreement? What is included in the support contract and what is the response time for a fault? What training is provided? What happens to our residents' data if your company ceases trading? What is the minimum contract term and exit conditions?